Terms and Conditions of Global Survey Solutions Limited

Delivery Policy

  • Upon customer's request Global Survey Solutions sends to the customer the link to download the special file "GenerateApplicationForm.exe" to be used to generate an application form.
  • The customer generates an application file in Excel format using "GenerateApplicationForm.exe" file and sends the application to Global Survey Solutions with brief information about his / her company, contact names and company logo which will be used in the selected software to create company's identity in reports generated by the software and to have a possibility to e-mail automatically such reports to e-mails provided by the customer.
  • The customer transfers money for the selected software.
  • Global Survey Solutions sends to the customer the link to download a setup file for installation of requested software upon confirmation of payment.
  • Cancellation Policy and Refund Policy

    If you purchase one of our products, after your payment has cleared with us directly, or for the purchase from one of our authorised resellers, you will receive an email with the link to download the setup file to activate the software. Once this information has been emailed to you, no refunds will be given.

    In rare instances and only within 30 days of purchase, subject to the Disclaimer below, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our sole discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. We are not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.


    The software supplied by Global Software Solutions comes AS IS. Due to many varying factors, the software cannot be guaranteed to work on all systems, nor with all versions of Microsoft Windows® operating systems or Microsoft Office®. The licensor does not warrant, guarantee, or make any representation regarding the use, or the result of use, of the software or written materials herein in terms of validity, accuracy, reliability or otherwise. The software is compatible only with 32-bit versions of MS Office. The best results were with English version, Home Edition of Microsoft Windows XP, Windows Vista, Windows 7 (32 bit), Windows 8, Windows 8.1, Professional Service Pack 1 (64 bit), Windows 10 (64 bit) and Microsoft Office® 2003, 2007, 2010 and 2016, however in case of Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 you have to disable User Account Control (UAC) and to start setup of our software "As Administrator" to be able to use software built-in functions without restrictions.